About this page
The Office of the Public Advocate (OPA) is committed to accepting and investigating complaints about its services.
If you are dissatisfied with a service provided by OPA or a dealing you have had with OPA, you may wish to discuss your concern with the staff members or volunteers involved to assist in resolving the matter quickly. You may also request to speak with a more senior manager.
If you wish to lodge a complaint, you can use OPA's PDF complaints form. You can download the form, type your complaint and save the form to your computer so you have a record of your complaint. Please email completed complaints forms to OPA-Complaints@justice.vic.gov.au
Alternatively, you may make a written complaint addressed to:
Manager, Complaints Review
Office of the Public Advocate
Level 1, 204 Lygon Street
Carlton VIC 3053
You may also contact OPA by telephone, fax or email:
Local call: 1300 309 337
TTY: 1300 305 612
Fax: 1300 787 510
For more information about the complaints process, please see the OPA complaint handling procedure.