Community Visitors Annual Report 2021-2022

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Introduction

It has been another challenging year for Victorians as the impact of the COVID-19 pandemic continued.

Community Visitors have again dedicated themselves to their vital safeguarding role, visiting throughout the year remotely when
they had to, and in-person whenever they could.

Community Visitors are Victorian Governor in Council appointees who have powers to make unannounced visits to prescribed facilities. They
monitor and report on the quality of life and standard of services provided to people with disability and mental health issues.

This year, 334 appointed Community Visitors and 102 trainees conducted 3411 visits at 1246 facilities. They identified 5472 issues requiring
action from services.

Community Visitors also responded to an increase in calls to OPA’s Advice Service from people requesting a visit, particularly during COVID-19 lockdowns.