Springhurst resident Ray Steadman is a community visitor - he visits disability accommodation and mental health units to check the quality of service and ensure residents are treated with dignity and respect.
But according to the Office of the Public Advocate (OPA) which is the independent statutory body that oversees community visitors, there aren’t enough volunteers like Mr Steadman.
Wangaratta is one pocket of Victoria where the organisation is desperate for volunteers, especially in disability accommodation, said a spokesperson for the OPA.